Signing up for classes
-All classes may be booked online or by contacting the studio.
-Drop-ins are welcome for any classes that are not full.
-Please arrive 5-10 minutes early to your class to be ready to start on time.
-If you are more than 10 minutes late to a class or miss the warmup, you will not be allowed to participate in class. This is a safety issue, and a proper warmup is very important for physical activity.
-Each membership lasts 4 weeks from the purchase date, and will be automatically renewed every 4 weeks. Any changes or cancellations to your membership must be made at least 24 in advance of renewal date to avoid being charged for the next period.
-All credits must be used within 4 weeks from your purchase date. This date will not be extended.
-The ONLY exceptions to these rules are in the event of a medical issue accompanied by a doctor's note or a serious family emergency.
-Any class with less than 3 participants enrolled within 3 hours of the class's start time may be canceled, and all credits will be refunded.
-All cancellations must be made at least 8 hours prior to the start time of the class. Any cancellations made after this point will receive a $5 charge to their account. No shows will be charged the full amount for the class unless the member is unlimited, in which case they will be receive a $5 charge to their account.
-In the event of severe weather conditions, we will do our best to e-mail, call, and/or post on online media at least 3 hours prior to the start of classes if classes will be canceled, and all credits for the day will be refunded.
Private classes, lessons, and parties
-There will be a $45 non-refundable deposit for any privately booked class, or party.
-Personal private lessons may be rescheduled if need be during the same week with a minimum 12 hour notice.
-Private classes and parties will run either 60 or 90 minutes from the booked time. If your party arrives late, the party will not be extended.
-We do not tolerate bullying, discrimination, or self-deprecating behavior at the studio. Anyone found to exhibit such behavior will be asked to leave the studio.
-Please be respectful of your instructors and others in class and leave your phone conversations outside the studio. This applies to text messaging as well. If you must have your phone for work or personal reason, please keep your phone where it will not be disturbing to the rest of the class.
-Please refrain from instructing under the instructor. While everyone appreciates extra tips, it can be a very serious safety issue and is also disrespectful to the instructor.
-We have a closed class policy for the privacy of all participants. Significant others or family members will not be allowed in the studio area during class times. Anyone arriving early for class while another class is in session will be asked to please wait in the seating area.
-If you are taking a photo or video of yourself in class, please do so in a way that does not disrupt the instruction in the class. Also please be sure to have permission from anyone who may appear in the background before taking the photo or video.
Behavior at the studio
-Please note that we do not have regular desk hours. While you may contact your instructors with specific questions with their permission, our instructors are not required to check for these messages, and we cannot always guarantee a response. Please e-mail all studio related questions or requests to our studio manager at firstname.lastname@example.org or call the studio number at (573) 999-6234. We will do our best to return all calls within 24 hours.